Your calls always answered within 5 rings.
Everything was perfect thanks. Great seats on the plane. Great car. Excellent connections. Thanks.
Mason has always helped us with travel plans superbly and the app from DialAflight is really helpful.
The car hire arrangement was just what I wanted - thank you
Gino gave great service and even booked us upgraded seats for the best price - a nice touch and much appreciated
A bit more clarification re US time zones would be good.
All good thank you
Thank you for the ongoing support, even whilst we were on holiday and needed to call! Des was great right from booking through to the travel date.
Philippa was great throughout the whole process - thank you for your help!
Would highly recommend. Thank you Steven Merralls and team.
Always a pleasure to book with DialAflight. Very professional and efficient. I look forward to the courtesy call 24 hours before I travel . Professionalalism at its best.
We had a problem with our hotel room. One phone call and all sorted! Thank you
Shelley has been fantastic and I’ve already asked her to start looking at options for NZ next year
Gary always does a great job … I don’t go anywhere else for travel
Ashley and his colleagues very helpful and found them very competitive.
Always a good service.
You booked me return flights with BA but they became AA flights, not such a good airline. The Miami transition was a nightmare. Don’t use that airport unless you have to. Only just made the flight, and wouldn’t have managed but I had to jump the line several times. Lots of muttering and savage looks, but I did it.
Plane was diverted to JFK. Navigation down. Put on another plane.
Everything perfect, service outstanding above and beyond, would not use anyone else
Thanks to Connie for sorting the last minute changes so swiftly
Well organised thanks. Everything went smoothly and as described on phone
Thanks Jessie. It all worked out really well. See you again next time
Emma was brilliant and we were very happy with the flights and communication
Graham and Rebecca were great
Thank you very much for all your help - brilliant service
Iberia were a let down - very dirty plane on way out. Service a bit slapdash. No Iberia staff in airports to help, flight gate numbers not correct, staff unhelpful. Would not fly with them again.
Good communication by Elliot - flight was fine by Aer Lingus
Everything went according to plan. Excellent communication with Patrick Howe and had a great holiday. Thanks DialAFlight
Might be good to make sure the customer is aware of the time between flights when there is a change (For me, London-Chicago-New Orleans). In Chicago, it turns out I had enough time, but I had to collect my luggage (which I didn't expect), check it, and then return to the main body of the airport to find security. Also, US immigration took about 45 minutes - and I'm a US. citizen
As always, Cameron found the best price and advice, also checked on us the day before our trip to ensure we were happy and had everything ready to go
Excellent 5 stars
We step out of limpid, tropical air into the rich, dark-wood, terraced lobby.
Several staff take everything from your hands, sit you down and give you a cup of Wonderful Sky. Instantly refreshed, you wonder why you've never had it before. It's because they invented it: spring water, cinnamon, honey, lime juice and pandanus (a Thai herb). Like everything at the Tongsai Bay resort in Thailand's Koh Samui, it's exceptional.
With 83 rooms nestled into 28 acres of green hillside, each room, family cottage and villa overlooks Tongsai Bay beneath a sky that alternates between shades of blue, green and flaming sunset amber.
Of nature's glory my children take no notice, and yours won't either. What they do immediately see and love are two pools. One for adults and one for kids.
Then there are the family activities for all ages; kayaking, tennis, sailing, paddle-boarding, windsurfing, Thai music, dancing, language and, err, fruit carving - the children loved hacking at nutritious fruit without having to eat it. You go to your room, or better still to your villa with an oversized bathtub on a deck with a stunning view. Maybe first you'll have a massage.
Massage is to Thailand what wine is to France. The interaction between you and the masseuse is a cross between thermodynamics and yoga. It's serious.
And then there are the wonders produced in the kitchens. Whether it's Thai, Chinese, Japanese, Italian or European cuisine, they've got it all.
The kids exclaim: 'This is the best burger, waffle, ice cream etc ever!' You're astounded by the wonder that is Kha Soi Kai (curried chicken with egg noodles).
I had the Tongsai Bay eggs benedict with hash browns and Penang curry and immediately booked a private cooking class.
While I learned to whip up a four-course Thai lunch, my husband learned to do nothing and the children played ping-pong and billiards. Then they all devoured the lunch.
Managers Martin Heiniger and Mark Harrison lead an award-winning team who have a deep, eco-responsible respect for the environment, including running their own organic garden.
We toured it with Earng from reception and chef Golf (her nickname - almost everyone has one, including 'Guitar' at reception).
They displayed all their herbs, including Morning Glory. Yes, I know what that phrase means and so do the ladies here. They giggled and then showed my husband the organic cucumbers.
The family-owned, family-friendly Tongsai Bay resort may be secluded but it is just a short drive to all manner of adventures. The rainforest Skyhawk zip line turns you into a superhero.
You can have a day trip to a pristine emerald lagoon with snorkelling, kayaking and lunch.
You can go crazy in banging, neon clubs and
then return to the calm of the Tongsai Bay, and this exclusive tranquillity is
at the heart of its magic. You always feel as if they have all the time in the
world for you and that you're the only ones there. That's their secret.
The resort celebrated its 30th anniversary in 2017, still with employees from when they opened as the first luxury hotel on Koh Samui.
We left Koh Samui for 'the greatest city in the world'. At least that's the view of Bjorn Richard Richardson, manager of 137 Pillars Suites & Residences, in the heart of Bangkok. This hotel-cum-residence is inventive, cool and busy.
The clever design touches include details such as a check-in lounge with a massage chair, shower and sleeping pod, and a digital golf facility with a resident pro. The hotel's London cab runs you to and from all nearby hotspots and Nori and the reception team will take care of all your planning.
The 27th-floor pool is a crowning touch and the Nimitr restaurant is elegant and inventive. In Bangkok, one must go to Chatuchak (world's biggest market), Chinatown (the world's biggest) and the reclining Buddha statue (the world's biggest). And then return to the tranquillity of 137 Pillars.
First published in the Mail on Sunday - August 2018
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements