Your calls always answered within 5 rings.
Ash Pankhania was excellent - he guided me through my options and worked quickly and efficiently to get me booked and on my flights. Communication following my reservation was also excellent and I will certainly book through you again
Everything went beautifully. Thank you.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank you for a very smooth trip
The only problem we had was at Sao Paulo on the outward leg where we had great trouble getting boarding cards via Gol Airlines. I failed to do it on my phone and a girl at the desk took some time to achieve it too.
Had an issue with a flight from Salta to Buenos Aires being cancelled and moved so we would arrive at the estancia around midnight. But Rosie managed to get it changed to a morning flight which made the experience better as we would have had only a full day there otherwise
Manny and his team couldn't have been more helpful - including rescheduling a missed flight. I've used DialAFlight for many years, and friends I've recommended have also been delighted to find they offer prompt and friendly service. You can actually talk to one of the team 24/7, they are unfailingly helpful, efficient and nice.
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Everything went like clockwork. PERFECT.
Luke helpful as usual
Love Abbie!
Mollie was excellent. She did exactly what we asked, kept in touch and helped us with any queries we had.
I was going through a different agent who messed me around. I spent the weekend trying to arrange something with them having been told it was confirmed and then they told me they couldn’t secure the seat and I’d have to pay a different price. I called Bradley at DialAFlight on the Monday and within 15 minutes he managed to resolve my issue. The price I was given was 2nd to none and I was very impressed with his conduct and his after service. Thank you so much DialAFlight
Will be back if and when I fly again!
Thank you Gavin. Professional and honest advice and service every time.
Smooth process from start to finish - great work again and DAF remain my go-to travel agents.
Great service, thank you.
We were really impressed with every aspect of our experience and highly recommend Ethan.
Everything worked out perfectly
Edward Scudder is an asset to your company. Not only did he alleviate any worries I had. But his overall professionalism was fantastic. I’m advising friends and family to use DialAFlight
Very efficient!
Been with DialAFlight for a few years and always receive the best service. They are very helpful and responsible.
Tommy was fantastic - the whole trip ran smoothly and would definitely reccomend
Harvey and Abbie were brilliant... please tell them!
Keep up the good work and looking forward to my next travel with you!
Excellent support
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
Marshall a superstar as always
Everything went well
Vietnam is tricky to pin down. It's colourful but austere; hard-working but playful. And it's impossible to ignore the war that has left an indelible mark, culturally and historically.
This long, slim country of incredible natural beauty has a coastline groaning with inviting sandy stretches and tropical islands off the south-west and southern tip.
'War tourism' is part of the experience, and Americans make up the greatest proportion of Western visitors. But the country has been rebuilt, the trees replanted and the Vietnamese look to the future, not the past. It has one of south-east Asia's fastest-growing economies and has set its sights on officially becoming a developed nation during the course of 2020. The atmosphere is vibrant and the welcome is smiling.
In the capital Hanoi, where my trip begins, the foggy city is brightened by sprays of peach blossom and kumquat trees.
There's plenty to see – and not nearly enough time to take it all in. Walking solemnly past Ho Chi Minh's body in a glass box guarded by four uniformed men is strange. Visiting the Hanoi Hilton prison, where communists and then GIs were interned, is horrifying.
The late Senator John McCain's jumpsuit, kit and parachute are on show. He was shot down flying a Skyhawk in 1967 and imprisoned in Vietnam until 1973.
There are pictures of GIs eating Thanksgiving dinner, playing pool or cards, smiling. A former PoW, who was held here for nearly six years, told me these photographs were set-ups. This was no holiday camp.
But for many years McCain, who died in 2018, had made a habit of returning to Vietnam and staying in the same room at the Metropole Hotel. On one of my visits a few years ago, I even saw him in the hotel bar.
This wonderful colonial hotel, with its prettily lit outdoor pool, is in the heart of the old city just a short walk from his former prison.
Hanoi is the place to try street food – and it's cheap. The '36 streets and 36 wares' in the Old Quarter, which dates from the 11th century, brim with markets and delicious-smelling brews.
Pop-up food stalls line the pavements. People sit on tiny stools eating from bowls.
We travel further south, to Hue and Hoi An on the central coast. In Hue, you can see the remnants of Vietnam's past when emperors ruled and grand palaces such as the former Imperial Citadel – a Unesco World Heritage Site – and mausoleums were built in their honour. The Tu Duc and Khai Dinh tombs from the Nguyen dynasty are ornate, elaborate and dripping in gold.
At the Tu Duc tomb, there's a large stone tablet with the lament of the emperor, who had 150 concubines yet never managed to produce an heir.
Hoi An is relaxed and bars are filled with gap-yearers. This is the place to have a suit whipped up.
Then it was on to Ho Chi Minh City, still commonly known as Saigon. This sophisticated city is home to millions of scooters that navigate the streets like dancing ants.
There's more war tourism here – from the harrowing War Remnants museum, which focuses on the grisly effects of Agent Orange and the Cu Chi tunnels outside the city.
The prospect of crawling on my hands and knees in the dark puts me off going inside. Just being at the entrance to this extraordinary network system, 124 miles in length, used by the Viet Cong during the war, gives me the shivers.
Back in town you can wander hassle-free, day or night. The market is hot, sticky and heady. In the surrounding streets, you can have a pedicure for a few pounds.
But Saigon also does high-end pampering beautifully. The Park Hyatt has city glamour. The wonderful swimming pool, three floors up and surrounded by trees, is long enough to do decent laps.
If you want to feel the sand between your perfectly manicured toes, Saigon is any easy jumping-off point for islands off the South and South-West coast such as Con Dao and Phu Quoc.
At Con Dao the Six Senses resort is perched discreetly on a mile-long beach. Con Dao was once a prison island, set up by the French in 1861, and you can still visit the great, eerie buildings in the main town.
You can walk, run, swim, cycle, do all manner of water sports and even learn how to cook the fragrant Vietnamese delicacies we've been enjoying.
Relaxation is the theme. By the end of the week, I feel well-nourished in mind and body – and more than ready to sing the praises of this captivating country.
First published in the Daily Mail - January 2020
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