Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Slip, slop, slap time has arrived on the Whitsunday Islands in Australia. That's slip on a top, slop on the sun cream and slap on a hat, as they say over here.
These bountiful islands sit off Queensland's subtropical east coast within the Great Barrier Reef - and on a trip Down Under, it's crazy not to include a few days here.
They're accessible via a short (for Australia) internal flight - two hours from Sydney and 90 minutes from both Cairns and Brisbane - and boats leave from the popular backpacker spot, Airlie Beach.
Captain Cook came across the islands (there are 74) during his epic 1770 voyage on what was recorded as Whitsun. He christened the stretch between the islands and Cape Conway (to their west), Whitsunday passage - hence the name.
It doesn't quite do their exoticism justice. They're brimming with extraordinary life; the fattest of parrots, iridescent fish, fascinating bush landscape and the squeakiest sand on the planet. Most of the Whitsundays have national park status.
Hamilton Island, our first port of call and the most developed, serves family-friendly fun with big resort panache.
At the Reef View Resort there's a pool alongside the restaurant so parents can eat and watch their young squeal and splash.
The big selling point is best appreciated from the upper floors, where this lovely expanse comes to squawking life each evening as great flocks of cockatoos swoop about.
Guests tend to travel around by golf buggy, but you can reach everything you need on foot. There's a yacht-filled harbour with beach shops, boutiques, ice-cream booths and even fish-and-chip counters.
We take a buggy here on our last evening for posh cocktails in the stingray shaped yacht club.
I'm a sluggish sort in the sunshine. My sister Felicity isn't. In local terms, she is the kangaroo to my koala. I would be happy to watch the weddings go by on the beach, but am marched up to Passage Peak - a fairly challenging climb, especially in a warm climate - for the rewarding views.
Then it's off to Dent Island, a golfer's honeypot, for lunch. Dent is a ten-minute boat ride from Hamilton and popular with keen golfers such as F1 driver Fernando Alonso. We aren't golfers, but the course is an attractive diversion and the restaurant serves a tasty lunch.
The big attraction, though, is the water. The Whitsundays are a jumping off point for the Great Barrier Reef.
If you're not inclined to take the full day excursion to a floating pontoon moored beside it and you're not a diver, there are other snorkelling sights which cost much less and don't attract so many visitors.
We opt for one of these, largely because it includes a drop-off at the pearly ribbon of Whitehaven Beach on Whitsunday Island. This four-mile stretch is a 'beaut'.
A short walk from the beach takes us to Tongue Point Lookout, from where we see water swirling away across sand and mud flats like a marble cake.
Stingrays and blacktip reef sharks are dotted about in the shallows. They are common in these waters — and nothing to worry about. Hammerheads have been spotted, but there have only been three recorded shark-related fatalities in the Whitsundays.
So relax — up to a point. It's the jellyfish I am watching out for. Irukandji are tiny (about 1cm) but deliver a punchy sting, which can be fatal. So we all don head-to-toe stinger suits and sally into the sea with some trepidation.
Once we've got over the initial flap of flippers and goggles, the water is a joy.
Clownfish (of Finding Nemo fame) guard their anemone homes, parrot fish chip away at the coral, munching noisily as if on crisps, black-and-white striped zebra fish flit about and jellies bob near the surface.
The coral is like a well-stocked sweet shop, with blue-tipped wands, purple puckered lips that kiss the water, thick wafts of tagliatelle and sugary pretzel twists. It's all very much like the breakfast buffet at our next stop, Hayman Island. This sultry place has a different pace altogether. It's positively quiet.
Reached by a 50-minute ferry from Hamilton, champagne on tap, it offers high living and attracts an international clientele. The hotel is beautifully landscaped with rooms overlooking the ocean, lily ponds, or a cubic pool.
My sister insisted we undertake a four-mile trek through the bush around the island, swiping away spider's webs with a stick and listening for the slightest slither. We see bush wallabies, one with a baby on board, butterflies the size of sparrows, lots of cross spiders (which primly hold their legs together) and ancient grass trees.
We also spot two newly built residences, priced from £12million. Incidentally, if you are in the market for a Whitsunday retreat — Daydream Island is priced at £75million.
First published in the Mail on Sunday - January 2016
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements