Your calls always answered within 5 rings.
Special thanks to Matt Power
As usual, Jack's team were brilliant. He's amazing. So very helpful and kind. Just recommended him to a friend . . . . another one !!!
Fabulous service.
Simon Pitman provided superlative customer service and is a credit to your company.
The DialAFlight team provided us with a dream one week break in Paphos. Thanks to Simon and the team.
We can rely on Reece to get us a good deal and make all the arrangements that work successfully for us
Great job Gavin
Sam was amazing - great service and always attentive
Happy with service. Thank you
Thank you Oscar we had such a great holiday
Professional and always courteous.
Enterprise car rentals are wonderful and unlike the others, incredibly polite
Will always book with DialAFlight. Excellent service as always.
Always excellent service. We have been using DialAFlight for years.
Libby was very thorough. We couldn’t find our transfer and Libby sorted it straight away. Excellent service throughout. Highly recommended
Saved my holiday when Ryanair cancelled my flight! Manny saved the day. I have used DialAFlight for many years - excellent servjce - they feel like old friends and just as reassuring
Cameron is a very good ambassador for DialAFlight
Very pleased with the service from Aaron who was very helpful and understanding
The hotel was excellent with great staff
Wouldn't use anybody other than Ashley
Excellent. Good communication. Prompt help when required
Brilliant journey with assistance making the airport experience painless
Service provided by jet2 far superior to rivals and will continue to use them if possible
Once again Guy Foskin delivered and called before we flew to Cyprus to make sure everything was ok.
A big thank you is in order for your part in our trip to Florence, it was a big success. We could not have asked for more from a city hotel than Hotel Berchielli which delivered on all levels. It was one of the quietest city hotels I have stayed in and a great breakfast buffet each morning. All the staff were excellent - a very high standard all round. I would most certainly recommend it. Two other recommendations we would give for lunch or dinner are "Angiolino" www.casatrattoria.com and "La Grotta Guelfa" www.grottaguelfa. Both serve very good authentic local dishes.
Very nice hotel but getting a little tired. In som areas the floor tiles are unstable.
Excellent service from start to finish. Stevie did an incredible job in organising, we would certainly use this service again.
It is the first time we have used DialAFlight and it will not be the last.
Used you for years - always great help
Thank you for your great service!
Some of us simply can't do a whole English winter any more. For me, there is the added business every December and early January of being on the panto treadmill, three shows a day, in Guildford.
What's more, this year, the Grim Reaper had been scything like Poldark through my address book. I needed a break. I needed sun. Then someone suggested Goa is a goer. 'Goa?' said our son. 'Isn't that where you take stimulants and rave?' Well, excuse me if I rave.
THE LEELA HOTEL
The Leela Hotel is wonderful - despite the fact that Putin visits. Sir Mark Tully, the BBC's voice of India, stays, as does Sonia Gandhi, who arrived shortly after we left.
My wife Kate and I flew there non-stop and then had an easy 75-minute transfer.
Many of our fellow passengers were heading for package hotels up the coast, rather than sweeping into The Leela's discreet gates at the end of the peninsula.
A BIT OF BACKGROUND
The Leela was built 26 years ago and has benefited from less strict planning controls than exist now. It was able to secure a private beach then, not possible now, so that means it can put as many sun loungers on the sand as it wants.
Hotels now, fronting public beaches, can park no more than a dozen loungers. But for Leela guests, there are more than enough loungers for everyone.
Croquet is the only nod to the Raj, but the guests nevertheless are 50 per cent English: you can tell by their Boden linen. An elderly lady archaeologist from Pimlico, an accountant from Bromley, a yoga teacher from Hampstead. All regulars for decades. 'What makes this place,' they chorus, 'is the staff.' The astonishing ratio is 3.5 staff to each guest, lifting your finger before you're even aware that it needs lifting.
Of the rest? Russians (in bling), Euro-randoms (Italians leading the charge) and wealthy Indians. Their children are perfect: well-behaved and virtually invisible.
AT THE BEACH
The beach is perfect, too – no lacerating coral, the breeze cooling without sandblasting. At sunrise, there are dolphins. Sea eagles frame themselves beautifully between palm trees.
Sandpipers dart. Beach guards keep hawkers away. At night, you watch the lamps on the fishing boats and owlets hunting.
The huge rooms are scattered around 75 acres, overlooking lagoons where pink lilies bloom.
There are private villas, too, within the – yet more exclusive – Club, for Bollywood stars and Mr Putin. Silent buggies convey the elderly from joy to joy.
Conferences are discreetly arranged, wedding pavilions erected and down by morning. Indian ceremonies are welcoming and their tribute bands do a creditable Radio Ga Ga.
We attended not one, but two, Punjabi weddings of radiant couples we had never seen before, nor shall again, but may blessings rain upon them. My meditation class was too singsong to be intelligible, but the four-year-old Indian boy in front of me had it sussed. The gym is so deserted that the trainers are truly personal. In the top-flight spa, Kate had a magnificent holistic massage, with oils, bells and probably whistles.
CULINARY DELIGHTS
All You Can Eat was never like this. Thyme-scented lentil soup with roasted walnuts? Goan kingfish? A bewildering vegetarian menu, creamy dhals, dhingri palak? Desserts? How about rabri (cardamom condensed milk) and dates in soft, white fudge?
Trips to the Goan capital Panaji with your own driver are astonishingly inexpensive and you can shop there for textiles, paper and incense.
Ten miles on and Old Goa, with its Portugese churches, is unmissable. 'Another day in Paradise,' says the daily Leela newsletter. Nonsense. Paradise can't compete with this. Paradise won't have so many staff.
First published in the Mail Online - July 2018
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