Your calls always answered within 5 rings.
Ash Pankhania was excellent - he guided me through my options and worked quickly and efficiently to get me booked and on my flights. Communication following my reservation was also excellent and I will certainly book through you again
Everything went beautifully. Thank you.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank you for a very smooth trip
The only problem we had was at Sao Paulo on the outward leg where we had great trouble getting boarding cards via Gol Airlines. I failed to do it on my phone and a girl at the desk took some time to achieve it too.
Had an issue with a flight from Salta to Buenos Aires being cancelled and moved so we would arrive at the estancia around midnight. But Rosie managed to get it changed to a morning flight which made the experience better as we would have had only a full day there otherwise
Manny and his team couldn't have been more helpful - including rescheduling a missed flight. I've used DialAFlight for many years, and friends I've recommended have also been delighted to find they offer prompt and friendly service. You can actually talk to one of the team 24/7, they are unfailingly helpful, efficient and nice.
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Everything went like clockwork. PERFECT.
Luke helpful as usual
Love Abbie!
Mollie was excellent. She did exactly what we asked, kept in touch and helped us with any queries we had.
I was going through a different agent who messed me around. I spent the weekend trying to arrange something with them having been told it was confirmed and then they told me they couldn’t secure the seat and I’d have to pay a different price. I called Bradley at DialAFlight on the Monday and within 15 minutes he managed to resolve my issue. The price I was given was 2nd to none and I was very impressed with his conduct and his after service. Thank you so much DialAFlight
Will be back if and when I fly again!
Thank you Gavin. Professional and honest advice and service every time.
Smooth process from start to finish - great work again and DAF remain my go-to travel agents.
Great service, thank you.
We were really impressed with every aspect of our experience and highly recommend Ethan.
Everything worked out perfectly
Edward Scudder is an asset to your company. Not only did he alleviate any worries I had. But his overall professionalism was fantastic. I’m advising friends and family to use DialAFlight
Very efficient!
Been with DialAFlight for a few years and always receive the best service. They are very helpful and responsible.
Tommy was fantastic - the whole trip ran smoothly and would definitely reccomend
Harvey and Abbie were brilliant... please tell them!
Keep up the good work and looking forward to my next travel with you!
Excellent support
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
Marshall a superstar as always
Everything went well
It has become the playground for celebrities and the destination for those looking for that little bit extra. Because Dubai is definitely extra.
It’s a chocolate gateau encased in gold leaf served on a diamond platter.
You struggle to find a burger that hasn't been improved with truffle and foie gras. Robert Cavalli has his own club. The buildings are taller, the shopping malls bigger, and everything, apart from the actual desert itself, is shinier.
However, I found myself positively surprised at the real gems I found among the oversized rhinestones. I discovered a lot of genuine hospitality once I scratched the surface.
I wanted to experience food that reflected Dubai. When I was recommended OKKU I raised an eyebrow. Japanese? Really? But I found everything at OKKU crafted to perfection and - of course - topped with truffle and foie gras.
My Dubai companion and I kicked off the evening with a cocktail masterclass by OKKU's top man John Leese, Middle East Head Bartender of the Year.
Despite it being years since I was a terrible bartender and a slightly better cocktail waitress, I managed to shake up some rather tasty drinks.
After John regained control of his shaker, we fell head over heels for his Hanafubuki cocktail, a twist on a classic Clover Club with gin, raspberries, peach liqueur and topped with bubbles.
The drinks were accompanied by edamame in a truffle teriyaki sauce which had me asking for a spoon.
And then the food. Highlights included: The 'O Style' Avocado Volcano, which was set alight in front of us. Usually I consider setting food on fire a bit naff - but in this case, I am prepared to make an exception.
A Yuzu-Saikyo Miso black cod stopped conversation and I lost my Wagyu beef virginity to what may be the finest piece of meat I have ever put in my mouth: cooked table-side on a hot Himalayan salt stone with garlic-soy and oroshi ponzu.
Other restaurants worth a visit: Hakkasan's Dubai venue offers a range of set menus, such as Taste of Hakkasan. Do not leave without having the Jasmine tea-smoked Wagyu beef ribs.
And don't miss the all-you-can-consume Friday brunch at Saffron at the Atlantis Hotel.
When the PWYTs (Pretty Wealthy Young Things) get bored of the couture shopping (Dubai is home to the world’s biggest mall – which has a footfall of 80million per year, and they are building another one) they get into watersports.
We spent an afternoon at Water Adventure Dubai, which offers everything from jetskiing and wakeboarding to fly fish rides. My Bond girl dreams were fulfilled when I found myself sitting inside the 'head' of a motorised shark, which speeds off across the surface at up to 50mph.
Dubai visitors who want to spend a day at the beach outside of their hotel are recommended to do so at a Beach Club. There are public beaches, such as Kite Beach, but you need to bring your own parasol/lounger/refreshments.
RIVA Beach was a welcome oasis of peace, located right on Palm Jumeirah. As well as a good lunch spot, it has the benefits of current-free water and gorgeous sunsets.
Many of the clubs in Dubai are names known around the world - Mahiki, Amika, Movida. We headed to Pacha - which, instead of importing their concept from London or Ibiza, has a distinctly Dubai flavour, which was very refreshing.
The evening starts with dinner - the Chilean sea bass was divine - served with a cabaret show, which mixes dancers, singers, a magician and acrobatic performances. The transition into a nightclub was seamless - suddenly we looked up and found ourselves in a club.
When I hear the name Robert Cavalli, I think of animal prints. Opulent yet tacky. However, Blasé could not be further from this, so don't let the fact that it's located within the Cavalli Club at the Fairmont Hotel deter you. Blasé is sexy, sleek and intimate. And they play live jazz, every night.
The drinks list is excellent, but bar manager James Estes is more than happy to go off menu to find exactly what you're looking for, and I was served an Espresso Martini which has only been bettered by two people - the man who invented it, Dick Bradsell, and his daughter Bea.
Tip: Have tissues ready when you hear the opening notes of Georgia On My Mind. I had makeup streaming down my face.
Another hidden gem, Nippon Bottle Company, which opened earlier this year, is another speakeasy-type venue worth ending a night in.
Hidden behind a bookcase in the lobby of Dusit Thani Dubai, it has an impressive list of Japanese whisky, and a nice, chilled atmosphere.
First published in the Mail Online - February 2016
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