Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Laguna Beach in the late 1960s was overrun with hippies. It was home to Timothy Leary's Brotherhood of Eternal Love movement, on a mission to spread peace, love - and acid - to the world.
The focal point was a gallery and bookshop that supplied locals with its famous Orange Sunshine acid tabs. Surfboards were filled with them, and on one occasion Laguna Beach was showered with acid blotter dropped from a helicopter.
These hippies and surfers became major-league suppliers of LSD, and achieved superstar status among the psychedelic movement. Doug Oyen, our guide during a morning hike through the canyons above Laguna Beach, shows us some of the caves where hippies used to hang out.
We couldn't wish for a better guide. Doug is the first of many people we meet straight out of SoCal central casting: laidback, suntanned, wraparound shades and long blond mane.
The trek is painfully steep at times but worth it for panoramic views of the beaches and towns fringing the Pacific. A late afternoon walk in Laguna Beach confirms its counterculture days are over. Forget the 1960s ethos of 'Turn On, Tune In, Drop Out' - today's buzzwords are 'Tone Up, Tummy In, Work Out'. LSD has been replaced by the yoga mat.
They're everywhere: beside Gucci handbags in restaurants; in shopping baskets next to quinoa and kale; or clutched under the arms of shoppers looking at $200 ripped jeans in boutiques.
On a stroll through Heisler Park we see a timeless SoCal sight: rows of surfers in the ocean, waiting for the big wave that will make them the envy of their friends. A long line of brown pelicans in V-formation flies just above the water.
We dine at Driftwood Kitchen, a fabulous new beachfront restaurant serving classic surf and turf.
We stay the night at The Ranch at Laguna Beach. Transport is by a golf buggy, or else in a cool 15-seat Chevy Stageway. Next day we head up the Pacific Coast Highway to Huntington Beach, where we're greeted by two giant inflatable swans in the new Pasea Hotel's pool, facing the large sandy beach.
In the hotel's Tanner's bar, the centrepiece is a large, twisting tree trunk with a canopy of hanging lights. Hearing our English accents, our waitress reveals she's moving to London to take a drama course. Later, a surferdude taxi-driver blasts out Brahms from the stereo: SoCal folk can be so surprising.
After heading further north to Santa Barbara, we eat delicious ice cream at McConnell's and wander along Stearns Wharf, where children jump off into the sea.
We're treated to a helicopter ride over Santa Barbara, and fly above the huge Clark Estate, home to a former copper magnate and, later, his reclusive heiress. We also spot Michael Douglas's place and Oprah Winfrey's house.
We stay at luxurious El Encanto, in the Santa Barbara hills, where actress Hedy Lamarr once lived. The accommodation is luxurious Spanish-style villas among palms and lemon trees.
Next stop is a little bit of Denmark: Solvang, in the Santa Ynez Valley. In 1911, almost 100 Danish settlers arrived looking for farming land and built what now resembles a Danish village, with windmills, bakeries and their own version of Copenhagen's Little Mermaid statue. We pop into the Solvang Restaurant, famous for aebleskiver, a traditional, spherical Danish dessert served with raspberry jam and sugar.
This is the heart of southern California's wine region - the celebrated Sonoma and Napa valleys are much further north. Downtown Solvang has many bars and wine-tasting rooms, serving wines from local producers. In The Wandering Dog, we're soon swaying on our stools but this is due more to the all-American sounds of Boston, Kansas and Don Henley on the music system than to the chardonnay, syrah and, of course, pinot noir.
Later, we drive up winding roads of Ballard Canyon to a vineyard called Rusack to taste its wines. When veteran American comedian Shelley Berman visited, he launched into an impromptu rendition of Que Syrah Syrah, which was met with delight from surprised guests. The estate's Marti Martin told him: 'You see, you're still getting applause wherever you go.' Who needs LSD when you have a good bottle of syrah?
First published in the Mail on Sunday - July 2017
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