Your calls always answered within 5 rings.
Ash Pankhania was excellent - he guided me through my options and worked quickly and efficiently to get me booked and on my flights. Communication following my reservation was also excellent and I will certainly book through you again
Everything went beautifully. Thank you.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank you for a very smooth trip
The only problem we had was at Sao Paulo on the outward leg where we had great trouble getting boarding cards via Gol Airlines. I failed to do it on my phone and a girl at the desk took some time to achieve it too.
Had an issue with a flight from Salta to Buenos Aires being cancelled and moved so we would arrive at the estancia around midnight. But Rosie managed to get it changed to a morning flight which made the experience better as we would have had only a full day there otherwise
Manny and his team couldn't have been more helpful - including rescheduling a missed flight. I've used DialAFlight for many years, and friends I've recommended have also been delighted to find they offer prompt and friendly service. You can actually talk to one of the team 24/7, they are unfailingly helpful, efficient and nice.
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Everything went like clockwork. PERFECT.
Luke helpful as usual
Love Abbie!
Mollie was excellent. She did exactly what we asked, kept in touch and helped us with any queries we had.
I was going through a different agent who messed me around. I spent the weekend trying to arrange something with them having been told it was confirmed and then they told me they couldn’t secure the seat and I’d have to pay a different price. I called Bradley at DialAFlight on the Monday and within 15 minutes he managed to resolve my issue. The price I was given was 2nd to none and I was very impressed with his conduct and his after service. Thank you so much DialAFlight
Will be back if and when I fly again!
Thank you Gavin. Professional and honest advice and service every time.
Smooth process from start to finish - great work again and DAF remain my go-to travel agents.
Great service, thank you.
We were really impressed with every aspect of our experience and highly recommend Ethan.
Everything worked out perfectly
Edward Scudder is an asset to your company. Not only did he alleviate any worries I had. But his overall professionalism was fantastic. I’m advising friends and family to use DialAFlight
Very efficient!
Been with DialAFlight for a few years and always receive the best service. They are very helpful and responsible.
Tommy was fantastic - the whole trip ran smoothly and would definitely reccomend
Harvey and Abbie were brilliant... please tell them!
Keep up the good work and looking forward to my next travel with you!
Excellent support
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
Marshall a superstar as always
Everything went well
The lovely Dominican Republic has no fewer than eight international airports.
That's quite a haul for a country with little more than ten million permanent residents, and speaks volumes about its reputation as the all-inclusive capital of the Caribbean. But two hotels are bucking the trend – one on the quiet north coast, the other not far from the flesh-pots of Punta Cana on the island's south-east tip.
Both managed to withstand the hurricanes that swept through the area not long ago.
A LOVE FOR LUXURY
First, a confession: I'm one of the so-called Aman junkies and hope that by the time I check in to the great hotel in the sky, it will have many of the distinctive Aman touches (the Aman luxury hotel group now has 33 destinations in 21 countries).
That means no signage, no muzak, no meal times, no signing of bills with the dreaded 'tip' box left empty, no dress code (though decorum is a given), no manager's cocktail party, no over-manicured gardens.
And above all (now listen up, St Peter), a feeling that the place is empty even when it's full.
VISITING AMANERA
Amanera, near the comely fishing village of San Juan – around an hour's drive from Puerto Plata airport – was the group's 29th outpost, and it's Aman in all its glorious purity, starting with the main building that looks like it's either suspended from the sky by invisible wires or floating above its immediate surroundings like a yogic master.
It's a mix of thin concrete, thick glass and sturdy beech wood, with water, sunken sofas, white tables and chairs and sun loungers everywhere.
There are 25 casitas (little houses) dotted around the hillside, many with their own pool, all looking down on Playa Grande, a sensational mile of golden sand with no other building in sight. It has to be one of the most spectacular beaches in the world, albeit that the Atlantic can throw up some bumper waves.
Like proper mad dogs and Englishmen, we walk in the midday sun to the other end of the beach, where, tucked behind palm trees, is the ravishing Playa Grande Beach Club.
We have a yummy lunch before heading back. There is an Italian influence to the cooking at Amanera, but with a Dominican section on each of the menus.
And for golfers, a championship standard course, with ten holes, is set on cliffs above the sea. To get to the understated spa, you cross the golf course, which, apparently, costs $1,000 to play a round for those not staying at the hotel.
One day, we take a boat excursion to Laguna Gri Gri, a freshwater lagoon lined with mangroves, where we spot white and green egrets, turkey vultures and blue swallows nesting in black coral caves.
DINING OUT
That evening, we eat locally at Babunuco, where a Maestro del Cigarro shows us the process of rolling and pressing a fine cigar. 'We make better cigars than in Cuba,' he assures us.
It's a four-hour drive from Amanera to Eden Roc, an immaculate Relais & Chateaux hotel that opened only four years ago within the gated community of Cap Cana, a mere 15 minutes from Punta Cana airport to where BA flies three times a week.
There are 35 colourful åcasitas (pinks, blues and greens) at the main hotel, and 25 two-bedroom beach apartments.
It's some beach: a sheltered cove with creamy white sand, clear turquoise water, swaying palm trees, the gentlest of swells.
There are two restaurants at the beach, one Peruvian and one broadly Mediterranean, but with a substantial sushi menu. Both are delightful, manned by staff who insist on you having a good time.And you will.
Eden Roc is really two resorts in one. At the main hotel, there's a slinky bar and a more formal restaurant just off the stone-floored lobby, where a cheery Damien Hirst painting has pride of place.
Cap Cana has big plans. Already, there are polo fields, an equestrian centre, a newly-built marina, a magnificent golf course, and villas for sale – if you have upwards of $5 million.
If you don’t, a week or two at this sensational hotel is the next best thing!
First published in the Mail Online - July 2018
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements