Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
If you're walking too fast you're breaking the law,' says Mandoo Seales, my Grenadian tour guide. 'That's island time.'
It's my first morning on the Caribbean island and we're on our way to visit one of Grenada's famous waterfalls in the heart of the rainforest.
As we drive up into the hills, Mandoo, a retired merchant navy sailor, begins to give us an insight into the country's relaxed way of life as he points out locals 'liming' outside rum shops. It's clear he knows Grenada's every nook and cranny.
For the next thirty minutes as we stride through the lush rainforest, Mandoo continues to bring the island's history to life. He shows me a freshly picked nutmeg, the symbol that sits at the heart of Grenada's flag, and explains how in 2004 Hurricane Ivan wiped out 80 per cent of the crop. This was devastating for the island, which had become the world's second largest exporter of nutmeg and established a name for itself as the 'island of spice'.
Spice Island Beach Resort is a 10-minute drive from Maurice International Airport, a bonus to be at your hotel so quickly after the flight from London.
The resort's major selling point is that it backs onto Grand Anse beach, which fulfils every Caribbean cliché with its 2.5-mile stretch of white sandy beach and crystal clear sea.
The luxury hotel has 64 rooms and I'm staying in one of the four Royal Collection pool-suites. These palatial and elegant gated mini-villas, complete with plunge pool and sauna, are ideal for honeymooners or holidaymakers looking for some uninterrupted R&R.
However, if you enjoy waking up to a sea view opt for one of the Seagrape suites situated directly on the beach.
The resort offers all-inclusive packages, with breakfast, lunch and dinner served in its beachside restaurants. The food cannot be faulted and all of the dishes I sample off the fine dining evening menu arrive with Michelin star-worthy presentation.
There is also a barbecue lunch buffet every Sunday and a mid-week cocktail party hosted by the owner at his home, which shows how guests here really are treated like family.
Up early on day two and after lining our stomachs with pancakes, we're off to the River Antoine Rum Distillery, the oldest rum factory on the island.
Rum continues to be produced here using the same techniques employed when the distillery first opened in 1785. The process involves crushing sugar cane to extract its juices, which is then ladled and heated in huge metal bowls.
This creates a treacle-like liquid that is then cooled and fermented before being distilled. From the fumes circulating around the factory I know this is going to be strong stuff and a taste at the end of the tour confirms that it packs a powerful punch. In fact, due to its potency this liquor cannot be taken off the island.
We all know you shouldn't drink and drive but hopefully it is safe to drink and snorkel because this is the afternoon's activity.
We catch a speedboat to Molinere Bay just outside the capital city of St George's in search of the famous Underwater Sculpture Park.
This is a snorkelling experience like no other, as in place of a colourful coral reef you find an underwater gallery of contemporary statues created by British artist Jason deCaires Taylor in response to Hurricane Ivan.
Expect to see everything from a ring of children holding hands to a man at his desk poised over a typewriter. Taylor, who as well as a sculptor is a fully-qualified diving instructor and underwater naturalist, founded and created this amazing attraction, the world’s first underwater sculpture park. It is now listed as one of the Top 25 Wonders of the World by National Geographic.
On our last morning we just have time for one more pinà colada before we pack our bags. Yes, it is only 11am but we're on island time. Mandoo's orders.
As we head to meet our driver, the ever-attentive staff are preening the gardens and sweeping the paths.
The manager tells me The Princess Royal is arriving later that afternoon for her second visit to the resort. It seems Spice Island has achieved the royal seal of approval - and it has certainly won mine.
First published in the Mail Online - September 2016
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