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There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
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It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
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You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
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Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
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Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
It’s twilight at the Shwedagon pagoda, a 300-ft tower of shimmering gold.
Amid a sea of candles, burning incense and kneeling worshippers, a monk has retrieved his mobile phone from the folds of his maroon robes and is posing for a selfie.
The most impressive Buddhist site in South East Asia still looms over the low skyline of Yangon, but everywhere a closed society is colliding with the modern world.
The Shwedagon pagoda, in Yangon, is one of the most impressive Buddhist sites in South East Asia.
Since the lifting of international sanctions three years ago, change has come to the city.
This was Burma’s capital until 2005, when military rulers decided on a whim to build a new one 200 miles away. Now, hotels, shops and high-end restaurants are springing up among the crumbling apartment blocks and spice-laden roadside markets.
Cars, phones and other luxuries once preserved for a rich elite are trickling down, and there’s cautious optimism.
Before it was plunged into half a century of isolation, Rangoon, as it was then, was a trading centre of the British Empire. The colonial past lingers on downtown.
Along wide Victorian avenues are the stucco-fronted Telegraph office, Port Authority, old Secretariat and offices of long-defunct companies, in slow decay with foliage poking out of some upstairs windows.
The Strand Hotel, built in 1901, is one of the few restored to former glory and is an atmospheric stop for a drink, with wood panels and twinkling chandeliers.
Swathes of the country, renamed Myanmar in 1989, still feel barely touched by the 21st century.
We follow a typical route for foreigners, taking in the misty plains of Bagan packed with ancient temples, to the floating villages of Inle Lake, trekking in the hills of Kalaw and exploring the last royal city of Mandalay.
Bagan is a ghost city, built between 1057 and 1287 as the capital of a once prosperous dynasty, before their reign was abruptly ended by invading Mongols.
About 2,000 temples still stand, in an archaeological wonder to rival Angkor Wat in Cambodia - but with a fraction of the visitors. They range from tiny red brick cabins, to palace-sized shrines painted with intricate wall murals, 30-foot gold Buddhas and whole souvenir markets inside.
One of the grandest was put up by a 12th century king to atone for executing his father, brother and wife.
We had a hot air balloon at dawn over Bagan, and were treated with unforgettable views drifting across the stunning landscape, eerily quiet except for farmers herding cattle far below.
Our guide took us to businesses locals will benefit from, one of them the Be Kind to Animals restaurant in Old Bagan. The vegetarian owner serves delicious tamarind leaf curry to a full house at lunchtimes.
Our arrival in Mandalay, the capital of the last Burmese kings, is by boat down the Irrawaddy River. Then the artery for armies of timber traders and merchants, today we sail along almost alone.
From the top of Mandalay Hill, a beautiful temple with views for miles around, novice monks practise English by asking about the fortunes of Manchester United and Chelsea.
From there, we head north to Kalaw, a former British hill station where officials enjoyed some cool air in the baking summer.
Surrounded by misty mountaintops, it is a haven for trekkers passing through the mountain villages and remote monasteries.
Quiet at night, like most of Burma, it sprang to life on our first evening for the full moon, with fireworks flung in all directions, troupes in traditional costumes processing through town with blazing lanterns, and a huge sound system struggling behind by horse drawn cart.
Our final stop is Inle Lake, a four by ten mile expanse of water heaving with life. Around a number of bustling villages on stilts, children paddle to school, farmers tend floating tomato crops and fishing boats glide among them.
Travelling by longboat through the fray, we pass restaurants, yet more gold-topped temples, and workshops full of silk weavers, umbrella makers and silversmiths.
Ten years ago there were just a few guesthouses along its banks. Now there are dozens in the main town of Nyaung Shwe, where the beginnings of a backpacker vibe are emerging.
Tourism has brought much needed jobs but many fear reform may stall for Burma, sandwiched between powerful China and India, trapped between the iron grip of the old government and tantalising new freedoms on the horizon.
We chew over the possibilities with a retired civil servant at a monastery back in Yangon.
Despite the advent of more employment and a rise in living standards, he is concerned that the younger generation, many still poorly educated, should share in the benefits.
‘The change is good, but we must make sure it helps our people’, he said. ‘We must make our own way this time.’
First published in the Mail Online - August 2015
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