Your calls always answered within 5 rings.
Ash Pankhania was excellent - he guided me through my options and worked quickly and efficiently to get me booked and on my flights. Communication following my reservation was also excellent and I will certainly book through you again
Everything went beautifully. Thank you.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank you for a very smooth trip
The only problem we had was at Sao Paulo on the outward leg where we had great trouble getting boarding cards via Gol Airlines. I failed to do it on my phone and a girl at the desk took some time to achieve it too.
Had an issue with a flight from Salta to Buenos Aires being cancelled and moved so we would arrive at the estancia around midnight. But Rosie managed to get it changed to a morning flight which made the experience better as we would have had only a full day there otherwise
Manny and his team couldn't have been more helpful - including rescheduling a missed flight. I've used DialAFlight for many years, and friends I've recommended have also been delighted to find they offer prompt and friendly service. You can actually talk to one of the team 24/7, they are unfailingly helpful, efficient and nice.
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Everything went like clockwork. PERFECT.
Luke helpful as usual
Love Abbie!
Mollie was excellent. She did exactly what we asked, kept in touch and helped us with any queries we had.
I was going through a different agent who messed me around. I spent the weekend trying to arrange something with them having been told it was confirmed and then they told me they couldn’t secure the seat and I’d have to pay a different price. I called Bradley at DialAFlight on the Monday and within 15 minutes he managed to resolve my issue. The price I was given was 2nd to none and I was very impressed with his conduct and his after service. Thank you so much DialAFlight
Will be back if and when I fly again!
Thank you Gavin. Professional and honest advice and service every time.
Smooth process from start to finish - great work again and DAF remain my go-to travel agents.
Great service, thank you.
We were really impressed with every aspect of our experience and highly recommend Ethan.
Everything worked out perfectly
Edward Scudder is an asset to your company. Not only did he alleviate any worries I had. But his overall professionalism was fantastic. I’m advising friends and family to use DialAFlight
Very efficient!
Been with DialAFlight for a few years and always receive the best service. They are very helpful and responsible.
Tommy was fantastic - the whole trip ran smoothly and would definitely reccomend
Harvey and Abbie were brilliant... please tell them!
Keep up the good work and looking forward to my next travel with you!
Excellent support
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
Marshall a superstar as always
Everything went well
Hiro raises his bare thigh and slams his foot on the ground, spreading ripples across his man mountain of a body.
He bows at his opponent and, in a vision of manboobs and giant wedgies, they engage in combat; wrestling, pushing, heaving and tugging until one emerges victorious.
Suddenly, it's my turn. I step into the ring and stare ahead towards the sumo wrestler a few feet away - all 26st of him. A moment later I'm pressed up against his folds of flesh, my face alarmingly close to his armpit as I push with all my might. My feet scramble at the salt-strewn floor while Hiro - a wrestler for 22 years - stands there chuckling.
I'm in the small city of Katsuragi, considered the birthplace of sumo. Located an hour from Osaka in the Kansai region, this is a corner of Japan that has just become more accessible thanks to British Airways direct flights from Heathrow.
Kansai is an area of misty mountains dotted with remote shrines, tropical beaches and tea plantations which will appeal to visitors keen to explore what lies beyond the capital Tokyo. After putting Hiro through his paces ('You have great potential,' he jokes), it's time to move on to Osaka.
Home to three million people, the city is a patchwork of 16th century castles and 21st century glass skyscrapers. From my room on the 36th floor of the Conrad Hotel, the view of Dotonbori district, the main restaurant and entertainment area, is dizzying.
This 164-room hotel gives off a Lost In Translation vibe – think Bill Murray and Scarlett Johansson – and is filled with 389 artworks including one by local boy turned renowned sculptor, Kohei Nawa.
While Osaka is certainly worthy of a few days' exploration, the experiences awaiting further afield prove to be the real temptation.
Travelling south, urban sprawl gives way to delightful rural scenes. Before long we're surrounded by the crumpled green peaks of the Kii Peninsula. These mountains are the gateway to Wakayama.
Occupying the southern tip of Kansai, this city holds the key to much of Japan's ancient spiritual heritage.
For more than 1,000 years, everyone from emperors to humble farmers has walked these peaks seeking peace and purification. The Kumano Kodo Pilgrimage ranks as one of the world's great pilgrim routes. A network of trails, it has several options, from gentle hour-long strolls to arduous multi-day treks.
Opting for the easier and shorter route, I slice through silent bamboo forests and inch along paths that hug plunging wooded ravines. I pause to enjoy panoramas splashed with cherry blossom. I am feeling more peaceful by the moment.
The climax is our arrival at the grand Shinto shrine of Kumano Hongu Taisha, the hallowed ground where all trails meet. The silence of the forest is broken by the rhythmic chiming of bells and the flapping of flags in the breeze.
I watch as worshippers cross the gravel courtyards, clap their hands twice (to announce their arrivals to the deities) and bow their heads in prayer. This is a special, unforgettable place. Just down the road, in the valley and dissected by a stream of healing thermal waters, is Yunomine, an onsen village centred around natural hot springs.
These healing waters were discovered 1,800 years ago and became an important part of the pilgrimage by offering hot water purification along the way.
Pilgrims enjoy a spiritual soaking by stripping off, as is custom, for a dip in the stone plunge pool housed in a rickety shed. Barely big enough for two, it makes for quite the intimate experience.
I choose instead a riverside dip in the thermal rockpool at the Kawayu Midoriya. A spa hotel somewhat stuck in the Seventies, it models itself on the traditional inn, the ryokan. Expect sliding paper screens and legless chairs.
No trip to this part of Japan would be complete without the glittering jewel in its Imperial crown, Kyoto.
Reached in 15 minutes from Osaka by Shinkansen bullet train, this enchanting city was the nation's capital until 1868. It retains much of its ancient character, particularly in the Gion district where geishas once scuttled between teahouses in their elaborate silk costumes.
From the comfortable Ritz-Carlton hotel, it's a pleasant 20-minute stroll along the Kamogawa River to Gion.
Delving into the backstreets, I discover deserted gardens and teahouses serving fragrant cherry blossom tea and sit with elderly locals painting watercolours of a pagoda.
Hunched over their palettes, they look long and hard and produce thoughtful brushstrokes. They seem lost in their individual reveries, drinking in the beauty. It sums up my experience perfectly.
First published in the Daily Mail - November 2019
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